After successful participation at Paris Retail Week 2018, Intershop has prepared even more activities at Europe's biggest gathering for all the retailing ecosystem on September 24th, 25th and 26th 2019 in Paris.
The e-commerce event offers a new perspective this year, with a program that covers all the main challenges to help you reinvent your business and further improve your customers' shopping experience.
Each day covers specific topics, such as agile customer experience and new means of payments on Tuesday, B2B marketing and marketplaces on Wednesday, and omnichannel commerce on Friday.
Intershop and its partners not only offer consultation and information at their booth, but also adjoining workshops:
- Together with Microsoft: Reshaping the daily life of your in-store sales through digitization - Tuesday 24 Sept. – 12.30
Your first line workers are the first to engage customers, the first to see products in action and the first to represent your brand. Therefore, they represent unique opportunities, potential and the tremendous value that can be unlocked by empowering them to do their best work. We have news for you here.
- Together with Avalara: Tax Compliance and Digitization, how to prepare for 2020 - Tuesday 24 Sept. – 11.30
Digital tax is not just being driven by technology, but also by legislation, with more and more countries moving towards a real-time and transactional model for tax compliance.
EU members have agreed to make online marketplaces responsible for charging and collecting VAT for their non-EU sellers in a bid to recover €5bn in VAT fraud. This follows similar moves in the US, where states have been extending the tax net to out-of-state retailers, following the 2018 South Dakota vs Wayfair ruling on economic nexus. Learn what you can you do to prepare for this move.
- Together with Microsoft: The best digital recipes for Midsize companies in 2020: Microsoft Dynamics & Intershop Commerce Suite - Wednesday 25 Sept. – 11.30
Medium-sized enterprises in France are organizations that generate wealth, recruit and innovate. They are deeply rooted locally and more and more open internationally. Their success is also an important an economic indicator. Today, the balance of power of the customer has changed profoundly and their major challenge is digital transformation. How to place the customer buying experience at the center of the organization? What are the means that can accelerate this transformation? How to review all business processes, qualify the various partners and make internal changes? Join us to see how your learnings can accelerate your business transformation.
- Digital B2B customer portal: a new concept to improve customer relationship and drive revenue - Thursday 26 Sept. – 11.30
Today’s B2B buyers want to manage their own data, products, and service agreements. They also want access anytime to the vendor’s information, processes, and e-learning content.
The digital customer portal is the next evolution of the B2B online shop. It can replicate the buyer’s procurement process, digitize the vendor’s sales processes, and support after-sales activities. Covering a large part of the customer lifecycle, it provides a full spectrum of services during the various phases of the relationship. It also enables targeted communications based on the various roles and requirements at the customer’s end. This way, it becomes the one-stop-shop for all customer communication via chat, social media, e-mail, feedback form, video call or telephone. Conceptually, the portal is built on four pillars that represent different usage scenarios. We´ll show you what these are and how to use them best.
If you are interested in participating at this year’s Paris Retail Week, we can offer you a promotion code for free access!